Refund policy
STORE POLICIES
The sections below are summaries of certain provisions of the full terms and conditions that apply to Frankie Wholesale App customers.
QUALITY POLICY
If any product reaches you in a damaged or spoiled condition, and we agree that it has, we will, at your request, refund the value of that product to you.
DELIVERY POLICY
If you have been charged for any product which hasn't been delivered, we will, at your request, either re-deliver that product or refund the value of that product to you.
If, however, any product has been picked mistakenly by our team, we reserve the right to pick up the product but may allow you to keep such product. Alternatively, we will, at your request, either re-deliver the product you originally ordered or refund the value of that product to you.
SUBSTITUTION POLICY
If a product you ordered is not available, we will try to substitute that product with a similar product of equal or higher value but will only charge you the price of the product you originally ordered.
Only as a last resort, we may substitute with a lower value product. In this case, we will only charge you for the lower value product.
PAYMENT POLICY
Frankie Wholesale App only accepts Cash on Delivery (COD) as the payment method. Please ensure that the exact amount is ready at the time of delivery to facilitate a smooth transaction.
INVOICING POLICY
If you are invoiced an incorrect amount for any product ordered, an adjusting payment must be made by you or will be made by us, as the case may be, to reflect the correct amount which should have been invoiced.
TO CONTACT THE WHOLESALE APP CUSTOMER SERVICE TEAM
Phone Frankie customer service at 22722 or email us at frankieonlinecs@gmail.com